Business Phone Systems

A business phone system is an advanced calling network designed to improve communications for small and large organizations—and everything in between. Because business phones are designed to handle the complex needs of businesses, like customer service calls and call routing to get calls to the right person, office telephone systems have capabilities beyond what you would find on a typical residential telephone service.

Some of the most useful capabilities of a business telephone system include the following:

  • Multiple lines, allowing your business to speak with several customers at once

  • Voicemail, that stores messages and makes retrieval possible, even when you’re away from the office

  • Automated features like auto attendant that can answer the phone for you and direct callers to the appropriate extension

  • Conference calling that allows for more than two people to be on the same call—a great benefit for meetings, especially with remote workers

  • On-hold music or messages to let callers know that they’re still on an active line  

Phone System Solutions

  • VOIP

  • Hybrid Phones/PBX

There are a few different types of telephone systems suitable for small office or business use: multi-line, VoIP, PBX, and Cloud-based phone systems. These office phone systems are differentiated primarily by the technology used and the cost and the service provider. Most of the communications functions of one type of system can be replicated on the other systems, but the cost to do so can vary drastically.

VOIP- 

VoIP phone systems operate using broadband internet connections rather than traditional phone lines. This allows several unique advantages over standard business phone systems, including ease of installation, scalability, pricing, and advanced features, such as setting up a virtual receptionist to handle calls and forwarding calls to employee cell phones using a mobile app.

  • The system is completely off-site, saving space in your office and costs to house equipment on premise.

  • It is hosted on a third-party server, so your company won’t have to worry about maintenance—the hosting company typically handles that.

  • It’s more easily scalable; your virtual office can grow as needed.

  • It’s often more cost-effective.

Hybrid Phones/PBX

A PBX phone system is different from a standard multi-line phone system in that the call switching and routing does not occur directly through the phone unit, but rather is centralized. This makes a PBX more easily scalable and often more cost-effective than a key system. A PBX system can also be hosted in the Cloud (called a host PBX or virtual PBX) and handle VoIP calls (called IP-PBX). These systems are very flexible. 




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